Order Management Intern

Description

• Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
  
  
  
  • Inclusive of Retail Partner and FSS
  
  
  • Inclusive of saleable/non-saleable
  
  
  
  


• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
  
  
  
  • Order management validation 
  
  
  • Shipments
  
  
  • New launch and promotional program allocations 
  
  
  • ELC-owned counter requirements
  
  
  • Door opening
  
  
  • Service level details 
  
  
  
  


• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions


• Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met


• Proactive management with commercial team to alert on out-of-stock situations


• Alert commercial team of inventory status including counter inventory


• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level


• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules


• Process approved returns orders


• Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc


• Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)


• Produce daily/weekly sales report to track actual orders vs target

Qualifications

• Bachelor Degree in Business, Supply Chain or any relevant disciplines


• Proficient in English in both written and spoken is a must


• Attention to detail and the ability to work independently


• Detail-oriented, organized and an ability to prioritize and manage workflow


• Ability to change focus when needed, while making regular progress on assigned work/projects