Retail Analytics & Engagement Intern

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Role Purpose

We are looking for a detail-oriented and proactive Retail Analytics & Engagement Intern to support retail performance analytics, reporting automation, customer engagement initiatives, and store activation programs. This role provides exposure to data analytics, business intelligence, retail operations, customer experience, and digital transformation. The intern will work closely with cross-functional teams to generate actionable insights, improve operational efficiency, and support initiatives that enhance customer engagement and retail performance across the retail network.

Principal Accountabilities

• Support data quality and governance initiatives by performing data validation, cleansing, reconciliation, and maintaining accurate retail performance data.

• Develop and enhance dashboards, reports, and visualizations to support retail performance monitoring, customer engagement tracking, and management decision-making.

• Analyse retail performance, footfall, and customer engagement data to identify trends, risks, opportunities, and actionable business insights.

• Support automation initiatives to streamline reporting processes, improve operational efficiency, and reduce manual effort through digital tools and process enhancements.

• Assist in planning and executing in-store engagement activities, customer activation campaigns, and retail initiatives to drive store visitation and enhance customer experience.

• Monitor campaign effectiveness, analyse engagement and performance metrics, and provide recommendations for continuous improvement.

• Conduct market research, competitor benchmarking, and customer feedback analysis to identify opportunities for retail innovation and experience enhancement.

• Support retail transformation projects, stakeholder coordination, and the preparation of management reports, presentations, and business updates.

Skills & Knowledge

• Passionate about data analytics, retail operations, customer experience, and digital transformation.

• Strong analytical and problem-solving skills with attention to detail.

• Proficient in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau) is an advantage.

• Good interpersonal, communication, and stakeholder management skills.

• Customer-oriented with a proactive and positive attitude.

• Effective team player with strong collaboration skills.

• Willingness to learn and adapt in a fast-paced environment.

Internship Duration

Starting July

Application Process:

Please state your start and end date of your internship period on your CV and submit your application through our career portal.

We look forward to welcoming motivated and creative individuals to our team!

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.