Account Support Assistant - Remote Work

Job Description:

Dialog Group Berhad is currently seeking a highly motivated and organized individual to join our team as an Account Support Assistant. This is a remote work position based in George Town, Penang, Malaysia, with part-time hours and an associate level of seniority. The ideal candidate will have at least 4 years of experience in a similar role, displaying a high level of independence and energy.

Responsibilities: 1. Provide administrative support to account managers, including managing calendars, scheduling appointments, and preparing reports. 2. Assist in researching and resolving customer inquiries or issues, ensuring a high level of customer satisfaction. 3. Monitor and track client accounts, updating information and addressing any discrepancies. 4. Collaborate with cross-functional teams to streamline communication and processes within the organization. 5. Assist in preparing presentations, proposals, and other materials to support account management activities. 6. Conduct market research and analysis to identify potential opportunities for business growth. 7. Maintain accurate and up-to-date records of account activities and interactions.

Requirements: 1. High school diploma or equivalent; Bachelor's degree preferred. 2. Minimum of 4 years of experience in a customer service or administrative support role. 3. Strong problem-solving skills and the ability to research and analyze information effectively. 4. Excellent communication and interpersonal skills. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Ability to work independently and prioritize tasks effectively. 7. Energetic and proactive attitude, with a passion for learning and growth.

Benefits: 1. Life insurance coverage. 2. Employee discounts on company products and services. 3. Paid Time Off (PTO) for eligible employees.

Working Environment: At Dialog Group Berhad, we value curiosity and encourage questioning to fuel innovation and growth. Our team is dedicated to continuous improvement and creativity, fostering a collaborative and dynamic work environment where all ideas are valued.

Equal Opportunity Statement: Dialog Group Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected, regardless of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to Apply: June 26, 2024

Join our team and be part of a company that values your contribution and supports your professional development. Apply now to become our Account Support Assistant!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.