Account Support Manager - Remote Work

SIRIM Berhad is seeking a dedicated and experienced Account Support Manager to join our team on a part-time basis, working remotely from George Town, Penang, Malaysia. As an Associate-level position, we require a minimum of 5 years of relevant experience in account management or customer support.

Responsibilities: 1. Manage and build strong relationships with clients, providing exceptional support and guidance. 2. Understand client needs and requirements, and work collaboratively with internal teams to ensure client satisfaction. 3. Monitor account performance and identify areas for improvement or growth. 4. Develop strategic account plans and execute initiatives to drive revenue and business growth. 5. Provide timely and accurate reports on account status and performance. 6. Communicate effectively with clients through various channels such as email, phone, and video conferencing. 7. Collaborate with cross-functional teams to ensure smooth implementation of projects and initiatives. 8. Stay up-to-date on industry trends and market insights to provide valuable recommendations to clients. 9. Proactively identify opportunities for upselling or cross-selling additional products or services. 10. Demonstrate high levels of emotional intelligence and project management skills to handle client interactions and deliver on project milestones.

Requirements: 1. Bachelor's degree in business administration, marketing, or a related field. 2. Proven track record in account management or customer support, with a minimum of 5 years of experience. 3. Strong organizational skills and the ability to multitask in a fast-paced environment. 4. Excellent communication and interpersonal skills. 5. Reliable and motivated individual who can work independently and as part of a team. 6. Demonstrated emotional intelligence and project management skills. 7. Proficiency in using CRM software and Microsoft Office suite. 8. Willingness to travel occasionally for client meetings or company events.

Benefits: 1. Disability insurance coverage. 2. Opportunities for travel to meet clients or attend conferences. 3. Joining bonus for successful candidates who meet performance criteria. 4. A supportive and empowering working environment that encourages employees to take ownership and make impactful decisions.

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 12, 2024. We look forward to receiving your application and potentially welcoming you to our team at SIRIM Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.