Account Support Officer - Remote Work

Job Description:

Axiata Group Berhad is seeking a dynamic and motivated Account Support Officer to join our remote team in Malacca City, Melaka, MY. This part-time entry-level position requires at least 1 year of experience in a similar role. We are looking for individuals who are energetic, passionate, innovative, and adept at problem-solving.

Responsibilities: 1. Provide support to account managers in managing client accounts. 2. Assist with client onboarding and account setup processes. 3. Communicate with clients via email, phone, and video calls to address their needs and ensure satisfaction. 4. Prepare reports and documents related to client accounts. 5. Analyze data to identify trends and potential opportunities for account growth. 6. Collaborate with internal teams to ensure seamless service delivery to clients. 7. Stay up to date on industry trends and best practices in account management.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. 1+ years of experience in account support or a similar role. 3. Strong communication and organizational skills. 4. Ability to work independently and manage multiple tasks simultaneously. 5. Proficiency in Microsoft Office suite and CRM software. 6. Energetic and passionate attitude towards customer service. 7. Innovative thinking and problem-solving skills.

Benefits: 1. Profit sharing opportunities. 2. Joining bonus for new employees. 3. Parental leave for eligible team members.

Working Environment: At Axiata Group Berhad, we prioritize building strong connections and treating colleagues like an extended family. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.