Account Support Representative - Remote Work

Job Description: We are seeking a dedicated and proactive Account Support Representative to join our team at Nestlé Malaysia. This position offers remote work flexibility, allowing you to work from the comfort of your own home in Kuala Lumpur. As an Entry Level Account Support Representative, you will be responsible for assisting our clients with their account needs and providing exceptional customer service. This is a part-time position that requires 0 years of experience, making it an ideal opportunity for those looking to start their career in the field of account support.

Responsibilities: - Manage and respond to client inquiries via phone, email, and online chat - Assist clients with setting up new accounts, updating account information, and troubleshooting account issues - Coordinate with internal teams to resolve client concerns and ensure timely resolution - Maintain accurate and up-to-date client records in our database - Provide product information and guidance to clients to help them make informed decisions - Collaborate with team members to improve overall customer satisfaction and retention rates - Utilize technology tools to efficiently manage client accounts and track performance metrics

Requirements: - Confident and independent individual with excellent communication skills - Strong attention to detail and ability to multitask effectively - Willingness to cooperate and collaborate with team members to achieve common goals - Proficient in using technology and software tools for account management - Ability to work remotely and manage workload independently - Prior experience in customer service or account support is a plus but not required

Benefits: - Remote work flexibility allowing you to work from home - Paid sick leave for when you need time off due to illness - Travel and spending expenses covered for business-related activities - Opportunity to work in an innovative and efficient environment where technology is harnessed to drive progress

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-14

If you possess the necessary skills and qualifications to excel in this role, we encourage you to apply and join our team at Nestlé Malaysia as an Account Support Representative!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.