Call Center Associate - Remote Work

Job Description:

Celcom Axiata Berhad is seeking a passionate and reliable Call Center Associate to join our team in a remote work position based in Johor Bahru, Johor, MY. As an Associate Level Call Center Associate, you will be responsible for providing excellent customer service and support to our clients over the phone.

Responsibilities: 1. Answer inbound calls from customers and assist with inquiries, requests, and issue resolution. 2. Make outbound calls to follow up on customer issues or provide assistance as needed. 3. Research and resolve customer complaints in a timely and efficient manner. 4. Use emotional intelligence to empathize with customers and provide a high level of customer satisfaction. 5. Utilize company resources and knowledge base to provide accurate information to customers. 6. Meet or exceed performance metrics including call handling time, quality assurance standards, and customer satisfaction scores. 7. Collaborate with team members and other departments to ensure a seamless customer experience. 8. Maintain accurate records of customer interactions in the company database.

Requirements: 1. 4 years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong emotional intelligence and ability to empathize with customers. 4. Ability to research and problem-solve effectively. 5. Passion for providing exceptional customer service. 6. Reliable and able to work independently in a remote setting. 7. Proficient in using technology and computer systems. 8. Willingness to work flexible hours, including evenings and weekends.

Personality Traits: passionate, reliable Soft Skills: emotional intelligence, research

Benefits: 1. Paid overtime for hours worked beyond the standard schedule. 2. Company-provided equipment for remote work. 3. Profit sharing opportunities based on company performance.

Working Environment: At Celcom Axiata Berhad, we promote equality and fairness for all employees. We believe in providing a supportive and inclusive work environment where all team members can thrive and contribute to our success.

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and we welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage candidates from all backgrounds to apply.

Deadline to Apply: 2024-06-29

If you meet the requirements and are excited about the opportunity to join our team as a Call Center Associate, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the Celcom Axiata Berhad family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.