Call Center Manager - Remote Work

Job Description:

We are seeking a highly experienced and motivated Call Center Manager to join our team at Genting Group. This is a part-time position with the opportunity for remote work, based in Kuala Lumpur, Malaysia. As a Mid-to-Senior Level professional with at least 6 years of experience in call center management, you will be responsible for overseeing a team of remote call center agents to ensure exceptional customer service and efficiency.

Responsibilities: - Manage and lead a team of remote call center agents to achieve key performance indicators and goals - Develop and implement strategies to improve customer satisfaction, retention, and overall performance - Monitor call quality and provide feedback and coaching to agents as needed - Analyze call center data and trends to make data-driven decisions and improvements - Collaborate with other departments to improve processes and enhance the customer experience - Handle escalated customer issues and provide timely resolutions - Conduct regular performance evaluations and provide ongoing training and development opportunities for team members

Requirements: - 6+ years of experience in call center management - Proven track record of achieving and exceeding call center targets - Excellent communication and interpersonal skills - Strong project management and organizational abilities - Ability to motivate and inspire a remote team - Creativity and problem-solving skills - Experience with call center technologies and software - Proficiency with Microsoft Office and CRM systems

Personality traits: - Driven - Motivated

Soft skills: - Creativity - Project management

Benefits: - Free food - Paid overtime - Remote work flexibility

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Equal opportunity statement: Genting Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you meet the requirements and are looking for a challenging and rewarding opportunity as a Call Center Manager at Genting Group, apply by the deadline of June 7, 2024. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.