Call Center Officer - Remote Work

Job Description:

The Call Center Officer at Sunway Group will be responsible for providing exceptional customer service to clients over the phone. This is a remote work position, allowing individuals to work from the comfort of their own home in Kuala Lumpur, MY. As an entry-level position, no prior experience is required, making it an excellent opportunity for those looking to start their career in customer service.

Responsibilities: 1. Answering incoming calls from customers and providing accurate and timely information. 2. Resolving customer complaints and inquiries in a professional manner. 3. Making outbound calls to follow up on customer requests or issues. 4. Updating customer information in the database. 5. Meeting or exceeding weekly and monthly performance metrics.

Requirements: 1. Strong communication skills in both English and Malay. 2. Driven and passionate about providing excellent customer service. 3. Attention to detail and strong decision-making skills. 4. Ability to work independently and efficiently in a remote setting. 5. Must have access to a reliable internet connection and a quiet workspace.

Personality Traits: 1. Driven 2. Passionate

Soft Skills: 1. Attention to detail 2. Decision-making

Benefits: 1. Company transportation 2. Free food 3. Disability insurance

Working Environment: At Sunway Group, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.

Equal Opportunity Statement: Sunway Group is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We welcome applicants from all backgrounds to apply for this position.

Deadline to apply: 2024-05-02

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.