Call Center Specialist - Remote Work

Job Description:

We are currently seeking a detail-oriented and highly motivated Call Center Specialist to join our team at Malaysia Airlines Berhad. This is a remote work position based in Kuala Lumpur, Malaysia. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our passengers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with booking flights, making changes to reservations, and resolving any issues that may arise - Provide information on flight schedules, fares, and additional services offered by Malaysia Airlines - Handle customer complaints and ensure a swift resolution to any issues - Update customer information in the company database to maintain accurate records - Collaborate with team members to ensure that customer service standards are consistently met - Stay up-to-date on company policies, procedures, and industry trends to provide accurate information to customers

Requirements: - 4+ years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Resourceful and motivated individual with a strong customer service orientation - Ability to adapt to changing priorities and work well under pressure - Strong time management skills and the ability to multitask effectively - Proficiency in Microsoft Office and experience using customer relationship management (CRM) software - High school diploma or equivalent; college degree preferred

Benefits: - Visa sponsorship for eligible candidates - Paid Time Off (PTO) for part-time employees - Parental leave for new parents - Opportunity for career growth and development in a dynamic work environment - Encouragement of autonomy and independence, trusting employees to excel in their roles

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.