Chat Support Officer - Remote Work

Job Description:

Sunway Construction Group Berhad is seeking a passionate and reliable Chat Support Officer to join our team on a part-time basis, with the opportunity to work remotely. As an Associate Level Chat Support Officer, you will be responsible for providing exceptional customer service and support through chat channels.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely and professional manner - Assist customers with product information, order inquiries, and troubleshooting - Collaborate with other departments to resolve customer issues and escalations - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Utilize creativity and strategic planning to improve customer experience and increase customer satisfaction

Requirements: - At least 4 years of experience in customer service or chat support roles - Excellent communication skills and the ability to work well in a team environment - Strong problem-solving skills and the ability to think on your feet - Ability to adapt to changing priorities and work efficiently in a fast-paced environment - Passion for providing exceptional customer service and support - Reliable and punctual with a strong work ethic - Creativity and strategic planning skills to enhance customer interactions

Benefits: - Gym membership - Retirement plan - Paid overtime

Working Environment: At Sunway Construction Group Berhad, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing the best possible support to our customers while fostering a collaborative and inclusive work environment.

Deadline to apply: May 14, 2024

Equal Opportunity Statement: Sunway Construction Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.