Client Relations Assistant - Remote Work

The Client Relations Assistant at Digi.Com Berhad is responsible for supporting the Client Relations team in providing exceptional service to customers. This is a part-time, remote work position based in Johor Bahru, Johor, MY.

Responsibilities: 1. Assist in managing client relationships by responding to inquiries, resolving issues, and providing information about products and services. 2. Collaborate with internal teams to ensure seamless communication and coordination for client requests. 3. Maintain accurate records of client interactions and transactions. 4. Assist in preparing reports and presentations for client meetings. 5. Monitor client satisfaction and identify opportunities for improvement. 6. Assist in brainstorming and implementing innovative solutions to enhance the client experience. 7. Assist in managing projects related to client relations, including tracking progress and ensuring deadlines are met.

Requirements: 1. At least 2 years of experience in a customer service or client relations role. 2. Energetic and resourceful with a strong drive to exceed customer expectations. 3. Excellent project management skills with the ability to multitask and prioritize effectively. 4. Strong communication skills, both written and verbal. 5. Ability to work independently and as part of a remote team. 6. Proficiency in Microsoft Office suite and CRM software. 7. Experience in the telecommunications industry is a plus.

Benefits: - Free food - Parental leave - Remote work flexibility

Working environment: At Digi.Com Berhad, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the best possible service to our clients and creating a positive working environment for all employees.

Deadline to apply: 2024-06-12

Equal opportunity statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.