Client Relations Officer - Remote Work

As a Client Relations Officer at Digi.Com Berhad, you will be responsible for maintaining and nurturing relationships with clients remotely from George Town, Penang, Malaysia. This part-time entry-level position requires no prior experience, making it an ideal opportunity for individuals looking to kickstart their career in client relations.

Responsibilities: 1. Communicate with clients via phone, email, and video calls to address their needs and concerns. 2. Build and maintain strong relationships with clients to ensure customer satisfaction and retention. 3. Collaborate with internal teams to coordinate client requests and deliver solutions in a timely manner. 4. Manage client accounts and keep detailed records of interactions and transactions. 5. Proactively identify opportunities to upsell products or services to clients based on their needs. 6. Provide feedback to management on client trends and market insights.

Requirements: 1. Resourceful and adaptable personality traits to effectively navigate different client scenarios. 2. Strong teamwork skills to collaborate with internal teams and support colleagues. 3. Basic knowledge of project management to prioritize tasks and meet deadlines. 4. Excellent communication skills to effectively interact with clients and colleagues. 5. Ability to work independently and take initiative in a fast-paced environment. 6. Proficiency in using communication tools such as email, phone, and video conferencing.

Benefits: 1. Parental leave for those looking to balance work and family responsibilities. 2. Free accommodation options for employees working remotely. 3. Vision insurance coverage to support employees' health needs.

Working Environment: At Digi.Com Berhad, we offer a flexible work environment that values adaptability and efficiency. Our team is committed to embracing change and finding creative solutions to meet client needs.

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to Apply: June 21, 2024

If you are looking to start a rewarding career in client relations and possess the required traits and skills, we encourage you to apply for the Client Relations Officer position at Digi.Com Berhad. Join us in shaping the future of digital communication and building lasting relationships with our valued clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.