Client Relations Officer - Remote Work

Job Description:

We are looking for a dedicated and motivated Client Relations Officer to join our team at Malaysia Airports Holdings Berhad. This is a part-time remote role based in Johor Bahru, Johor, MY, suitable for entry-level candidates with zero years of experience. The ideal candidate will possess an unwavering sense of resilience and reliability, as well as excellent presentation skills and a keen attention to detail.

Responsibilities: - Act as the main point of contact for clients, providing exceptional customer service and building long-lasting relationships - Conduct regular check-ins with clients to assess their satisfaction and address any concerns or issues promptly - Develop and implement client retention strategies to ensure high levels of customer satisfaction and loyalty - Collaborate with internal teams to ensure client needs are met and projects are delivered on time and within budget - Prepare reports and presentations for clients, highlighting key achievements and opportunities for growth - Stay up-to-date on industry trends and best practices, providing clients with valuable insights and recommendations - Handle any client escalations or disputes in a professional and timely manner

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Excellent communication skills, both written and verbal - Strong organizational and time management skills - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - Previous experience in customer service or account management is a plus - Must be able to work flexible hours to accommodate different time zones

Benefits: - Paid sick leave - Free food provided during work hours - Travel opportunities for conferences and client meetings

Working Environment: You will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality and gaining exposure to diverse perspectives and cultures.

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.