Client Relations Specialist - Remote Work

Job Description:

As a Client Relations Specialist at Petron Malaysia, you will be responsible for maintaining and building strong relationships with our clients to ensure their satisfaction and continued partnership with our company. This role will involve remote work, providing you with the flexibility to work from the comfort of your own home.

Responsibilities: - Communicate with clients via phone, email, and chat to address their inquiries and concerns in a timely and professional manner - Develop and nurture relationships with clients to understand their needs and provide tailored solutions - Collaborate with internal teams to ensure client expectations are met and exceeded - Maintain accurate records of client interactions and transactions - Identify opportunities for upselling and cross-selling additional products or services to clients - Stay up-to-date on industry trends and best practices to provide clients with valuable insights and recommendations - Handle and resolve client complaints and issues effectively and efficiently

Requirements: - 1 year of experience in client relations, customer service, or a related field - Resourceful and hardworking with a proactive approach to problem-solving - Adaptability to work in a fast-paced and dynamic environment - Emotional intelligence to understand and empathize with clients' needs and concerns - Excellent communication and interpersonal skills - Proficient in using CRM software to manage client interactions and data

Benefits: - Company-provided equipment to support your remote work setup - Visa sponsorship for eligible candidates - Travel and spending expenses covered for work-related activities - Opportunities for growth and advancement within the company

Working Environment: At Petron Malaysia, we strive to create a high-energy workplace where employees are empowered to achieve success and deliver impactful results. You will have the opportunity to work with a diverse and talented team dedicated to providing top-notch service to our clients.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.