Client Service Assistant - Remote Work

As a Client Service Assistant at Fraser & Neave Holdings Bhd, you will play a crucial role in providing exceptional service to our clients while working remotely from your location in George Town, Penang, Malaysia. This part-time, entry-level position requires zero years of experience, making it an excellent opportunity for those looking to kickstart their career in client services.

Responsibilities: - Communicate with clients via phone, email, and chat to understand their needs and provide solutions in a timely manner - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure seamless client service delivery - Assist in resolving client complaints and issues effectively and efficiently - Identify opportunities for upselling and cross-selling products or services to existing clients - Stay up-to-date on company products, services, and policies to provide accurate information to clients

Requirements: - Independent and hardworking individual who can work effectively in a remote setting - Strong people management and emotional intelligence skills to interact with clients efficiently - Excellent communication and problem-solving skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in using basic computer programs and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Training and professional development opportunities to enhance your skills - Profit sharing to reward your contributions to the company's success - Vision insurance to support your health and well-being

Working Environment: At Fraser & Neave Holdings Bhd, we empower our employees to take ownership of their work and make impactful decisions. You will be part of a supportive team that values collaboration and innovation, creating a dynamic and fulfilling work environment.

Deadline to Apply: Please submit your application by May 6, 2024, to be considered for the Client Service Assistant position.

Equal Opportunity Statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.