Client Service Assistant - Remote Work

Job Description:

Fraser & Neave Holdings Bhd is seeking a Client Service Assistant to join our team in a remote work capacity. As an Associate Level position, the successful candidate will be responsible for providing exceptional client service and support. This part-time role requires a minimum of 4 years of experience.

Responsibilities: - Provide excellent client service and support via phone, email, and other communication channels. - Assist clients with inquiries, problem-solving, and resolution of issues in a timely and professional manner. - Maintain accurate records of client interactions and transactions. - Collaborate with team members to ensure seamless client experience. - Stay informed about company products, services, and promotions to effectively communicate with clients. - Contribute to the continuous improvement of client service processes and procedures. - Handle sensitive client information with confidentiality and discretion.

Requirements: - Confident and passionate individual with excellent communication skills. - Strong problem-solving abilities and a collaborative approach to teamwork. - 4 years of experience in client service or a related field. - Proficiency in Microsoft Office and customer relationship management (CRM) software. - Ability to work independently and manage time effectively in a remote work setting. - Bachelor's degree in Business Administration or a related field preferred.

Benefits: - Company transportation provided for occasional in-person meetings. - Opportunities for training and professional development to enhance skills. - Free accommodation for onsite training or team-building events.

Working Environment: At Fraser & Neave Holdings Bhd, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to innovation, collaboration, and excellence in client service.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.