Client Service Manager - Remote Work

Telekom Malaysia Berhad is seeking a Client Service Manager to work remotely in Kuala Lumpur, Malaysia. This part-time position is ideal for a professional with 7 years of experience at the mid-to-senior level. The successful candidate will be adaptable and resourceful, with strong people management and creativity skills.

Responsibilities: - Develop and maintain relationships with clients to ensure satisfaction and retention - Act as a liaison between clients and internal teams to address any issues or concerns - Create strategies to improve client experience and drive growth - Monitor and analyze client feedback to make data-driven decisions - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling - Provide training and support to internal teams on client servicing best practices

Requirements: - 7 years of experience in client service or account management - Strong interpersonal and communication skills - Proven ability to manage multiple clients and projects simultaneously - Proficiency in CRM software and Microsoft Office Suite - Bachelor's degree in Business Administration or a related field - Adaptable and resourceful personality traits - People management and creativity soft skills

Benefits: - Dental insurance coverage - Employee discounts on company products and services - Relocation allowance for eligible candidates

Working Environment: Our company offers a flexible work environment that values efficiency and embraces change. Remote work allows our team members to work from anywhere while still maintaining strong connections with peers and clients.

Deadline to apply: April 26, 2024

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and prohibits discrimination based on race, gender, age, religion, or any other factor. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.