Client Service Manager - Remote Work

Job Description:

We are looking for a talented Client Service Manager to join our team at Tenaga Nasional Berhad. This is a part-time, remote work position based in Johor Bahru, Johor with a seniority level of Mid-to-Senior. The ideal candidate will have at least 6 years of experience in client service management roles.

Responsibilities: - Build and maintain strong relationships with clients to ensure their needs are met and exceeded - Act as the main point of contact for client inquiries, concerns, and escalations - Develop and implement strategies to increase client satisfaction and retention - Collaborate with internal teams to ensure timely and effective resolution of client issues - Monitor client performance metrics and provide regular reports to management - Stay up-to-date on industry trends and best practices to continuously improve client service processes - Train and onboard new team members on client service protocols and best practices

Requirements: - Bachelor's degree in business administration or related field - Proven track record of success in client service management roles - Excellent communication and interpersonal skills - Strong decision-making and problem-solving abilities - Resilient and adaptable personality traits - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Employee discounts - Gym membership - Dental insurance

Working Environment: At Tenaga Nasional Berhad, we strive to inject a sense of joy and vibrancy into our work environment. We believe that a positive workplace culture leads to happier employees and better business outcomes.

Equal Opportunity Statement: Tenaga Nasional Berhad is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: April 26, 2024

If you meet the requirements and are passionate about providing exceptional client service, we encourage you to apply for this exciting opportunity. Join our team and help us continue to deliver outstanding service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.