Client Service Manager - Remote Work

SIRIM Berhad, a leading research and technology organization in Malaysia, is seeking a motivated and experienced Client Service Manager to join our team on a part-time, remote work basis. The ideal candidate will have at least 6 years of experience in client services and possess a strong sense of resourcefulness and confidence.

Responsibilities: - Serve as the main point of contact for clients, addressing their needs and resolving any issues in a timely and effective manner - Develop and maintain strong relationships with clients to ensure satisfaction and retention - Collaborate with internal teams to ensure client needs are met and projects are completed on time - Provide regular updates and reports to clients on project progress and performance - Identify opportunities for upselling or cross-selling additional services to clients

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Minimum of 6 years of experience in client services or account management - Strong interpersonal and communication skills - Ability to think critically and problem solve in a fast-paced environment - Demonstrated ability to work independently and manage multiple projects simultaneously - Experience working remotely and managing client relationships from a distance - Proficiency in Microsoft Office suite and CRM software

Personality traits: - Resourceful: able to find creative solutions to complex problems - Confident: able to communicate effectively with clients and internal teams

Soft skills: - Cooperation: able to collaborate effectively with team members and external partners - Critical thinking: able to analyze information and make informed decisions

Benefits: - Relocation allowance for remote employees - Paid Time Off (PTO) for work-life balance - Travel and spending expenses covered for client visits

Working environment: At SIRIM Berhad, we promote equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone feels valued and respected.

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.