Client Service Manager - Remote Work

Job Description:

We are seeking a dedicated and energetic Client Service Manager to join our team at Digi.Com Berhad. This is a remote work position based in Malacca City, Melaka, Malaysia. As a Client Service Manager, you will be responsible for managing client relationships, ensuring client satisfaction, and driving revenue growth through upselling and cross-selling opportunities.

Responsibilities: - Manage a portfolio of clients and act as the main point of contact for all their needs - Build strong, long-lasting relationships with clients to ensure their satisfaction and loyalty - Identify opportunities for upselling and cross-selling our products and services to clients - Collaborate with sales and marketing teams to develop strategies for client retention and growth - Monitor and analyze client performance data to identify trends and recommend solutions - Resolve client issues and escalations in a timely and satisfactory manner - Stay up-to-date on industry trends and competitors to provide relevant insights to clients - Prepare regular reports and presentations for clients and internal stakeholders

Requirements: - 7+ years of experience in client service or account management - Proven track record of successfully managing client relationships and driving revenue growth - Strong communication and interpersonal skills - Ability to persuade and negotiate effectively - Highly organized with excellent time management skills - Proficient in Microsoft Office Suite and CRM software - Bachelor's degree in business, marketing, or related field

Personality Traits: - Dedicated: committed to providing exceptional service to clients - Energetic: passionate about building relationships and driving revenue growth

Soft Skills: - Persuasion: ability to influence clients and stakeholders effectively - Negotiation: skill in reaching mutually beneficial agreements with clients

Benefits: - Profit sharing opportunities - Vision insurance coverage - Medical benefits package

Working Environment: Join a team that is at the forefront of the industry, leading through innovation and cutting-edge solutions.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: July 7, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic and innovative team, we encourage you to apply for the position of Client Service Manager at Digi.Com Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.