Client Service Officer - Remote Work

Job Description:

Maxis Berhad is seeking a part-time Client Service Officer to join our team on a remote basis in George Town, Penang, MY. As an Associate Level Client Service Officer, you will be responsible for providing exceptional customer service to our clients while working in a virtual setting. The ideal candidate will be confident, hardworking, innovative, and analytical.

Responsibilities: 1. Communicate with clients via phone, email, and chat to address their inquiries and resolve any issues. 2. Collaborate with internal teams to ensure timely and accurate responses to client requests. 3. Analyze client data to identify trends and improve service delivery. 4. Develop and maintain strong client relationships to enhance customer loyalty. 5. Provide support to the sales team by preparing proposals and presentations for potential clients. 6. Utilize CRM software to track client interactions and maintain accurate records. 7. Stay up-to-date on industry trends and best practices to suggest improvements in service delivery. 8. Collaborate with the team to develop innovative solutions to improve the overall client experience.

Requirements: 1. Minimum of 2 years of experience in a customer service or client-facing role. 2. Bachelor's degree in Business Administration or a related field is preferred. 3. Strong communication and interpersonal skills. 4. Proficiency in CRM software and Microsoft Office Suite. 5. Ability to work independently and prioritize tasks effectively. 6. Excellent problem-solving skills and attention to detail. 7. Confidence in dealing with clients in a professional manner. 8. Ability to analyze data and make informed decisions to drive strategic initiatives.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Parental leave for eligible employees. 3. Paid overtime for any additional hours worked.

Working Environment: At Maxis Berhad, we leverage data to inform decisions and drive strategic initiatives. Our remote work environment allows for flexibility and collaboration across different teams. We encourage innovation and creativity in finding solutions to client challenges.

Deadline to Apply: Interested candidates are encouraged to apply by July 13, 2024.

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.