Client Support Officer - Remote Work

Job Description:

UEM Sunrise Berhad is seeking a dedicated and adaptable Client Support Officer to join our remote team in Malacca City, Melaka. As an Entry Level position, this role is perfect for individuals looking to gain valuable experience in client support and customer service.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Handle customer inquiries, concerns, and complaints in a timely and professional manner - Assist clients with account management and technical support issues - Collaborate with team members to ensure seamless communication and resolution of client issues - Maintain accurate and detailed records of client interactions and transactions - Identify and escalate priority issues to the appropriate teams or departments - Follow up with clients to ensure their satisfaction and resolve any outstanding issues

Requirements: - 1 year of experience in customer service or client support is preferred - Excellent communication skills, both written and verbal - Strong cooperation and critical thinking skills - Ability to work independently and as part of a remote team - Proficiency in Microsoft Office and customer support software - High school diploma or equivalent required

Personality Traits: - Dedicated to providing excellent service to clients - Adaptable to changes in a fast-paced environment

Benefits: - Free food provided during working hours - Paid sick leave - Training and professional development opportunities to enhance skills and knowledge

Working Environment: At UEM Sunrise Berhad, we prioritize understanding and empathy in all interactions. Our team culture is built on respect, collaboration, and a commitment to delivering exceptional service to our clients.

Equal Opportunity Statement: UEM Sunrise Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

Deadline to apply: June 23, 2024

If you meet the requirements for this position and are ready to contribute to a dynamic and supportive team, we encourage you to submit your application today. Join us in providing top-notch client support from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.