Client Support Officer - Remote Work

Job Description:

As a Client Support Officer at Nestlé Malaysia, you will be responsible for providing exceptional customer service and support to our clients remotely. You will play a critical role in ensuring client satisfaction and retention through effective communication and problem-solving skills. This part-time position is perfect for individuals with at least 4 years of relevant experience and a strong drive to succeed.

Responsibilities: 1. Communicate with clients through various channels, including phone, email, and chat, to address their inquiries and concerns promptly. 2. Ensure all client requests are handled efficiently and accurately, escalating issues to the appropriate team members as needed. 3. Collaborate with internal departments to coordinate client-related activities and projects. 4. Maintain client records and documentation in a timely and organized manner. 5. Proactively identify opportunities to improve client satisfaction and retention. 6. Provide feedback to management on recurring client issues and suggest solutions for improvement. 7. Stay up-to-date on industry trends and best practices in client support to continuously enhance services. 8. Assist in training new team members on client support procedures and protocols.

Requirements: 1. Associate level degree or equivalent work experience. 2. 4+ years of experience in a client support or customer service role. 3. Excellent written and verbal communication skills. 4. Strong problem-solving and decision-making abilities. 5. Ability to manage multiple tasks and prioritize effectively. 6. Proficiency in using customer relationship management (CRM) software. 7. Driven and hardworking personality traits. 8. Strong time management and project management skills.

Benefits: - Dental insurance - Travel & spending expenses - Training & professional development opportunities

Working Environment: At Nestlé Malaysia, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work remotely and collaborate with a diverse team of professionals who are passionate about delivering exceptional client service.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.