Client Support Representative - Remote Work

Job Description:

We are seeking a motivated and resourceful Client Support Representative to join our team at Malaysia Airports Holdings Berhad. This is a remote part-time position based in George Town, Penang, MY, with a focus on providing exceptional support to our clients.

Responsibilities: 1. Serve as the main point of contact for clients, addressing any inquiries, issues, or concerns in a timely and professional manner. 2. Provide assistance and guidance to clients on our products and services, ensuring they have a positive experience. 3. Collaborate with internal teams to address client needs and resolve any issues that may arise. 4. Maintain accurate records of client interactions and transactions. 5. Stay up-to-date on company policies, products, and services to effectively assist clients. 6. Continuously improve customer satisfaction and retention rates through proactive communication and problem-solving. 7. Contribute to the overall success of the client support team by sharing feedback and ideas for process improvements. 8. Meet or exceed performance metrics related to client satisfaction, response times, and resolution rates.

Requirements: 1. 0 years of experience in a client support or customer service role. 2. Resourceful and motivated individual with a strong desire to help clients succeed. 3. Excellent critical thinking and problem-solving skills. 4. Effective time management and multitasking abilities. 5. Strong written and verbal communication skills. 6. Proficiency in using customer support software and tools. 7. High school diploma or equivalent required.

Benefits: - Profit sharing - Travel and spending expenses - Disability insurance - Promote work-life balance and employee well-being

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 26, 2024

If you meet the requirements and are excited about the opportunity to work with a dynamic team in a remote setting, we encourage you to apply for the Client Support Representative position at Malaysia Airports Holdings Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.