Client Support Specialist - Remote Work

Job Description:

S P Setia Berhad is seeking a motivated and experienced Client Support Specialist to join our team on a part-time basis with remote work capabilities. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client support and should possess the personality traits of being confident and independent. Soft skills such as leadership and time management are crucial for success in this role.

Responsibilities: - Provide exceptional support to clients via various communication channels, including phone, email, and chat - Build and maintain strong relationships with clients to understand their needs and provide solutions - Collaborate with internal teams to resolve client issues and escalations in a timely manner - Assist in the onboarding process for new clients, ensuring a smooth transition and positive experience - Keep accurate records of client interactions and transactions in the company database - Stay up-to-date on industry trends and product knowledge to better serve clients

Requirements: - Minimum of 3 years of experience in client support or a related field - Confident and independent personality traits - Strong leadership skills and ability to work well independently and in a team environment - Excellent time management and organizational skills - Proficient in Microsoft Office suite and CRM software - Excellent communication skills, both written and verbal - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Retirement plan - Remote work flexibility - Company transportation

Working Environment: At S P Setia Berhad, we encourage a spirit of exploration and taking calculated risks for growth. Our team thrives in a dynamic and collaborative environment where creativity and innovation are valued.

Equal Opportunity Statement: S P Setia Berhad is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive and welcoming workplace for all employees.

Deadline to Apply: April 29, 2024

Join our team and make a difference in the lives of our clients while enjoying the flexibility of remote work with S P Setia Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.