Contact Center Assistant - Remote Work

Job Description:

MISC Berhad is seeking a Contact Center Assistant to join our team on a part-time basis, working remotely from George Town, Penang, MY. This entry-level position requires a minimum of 1 year of experience in customer service or call center support. The ideal candidate will be adaptable, resourceful, and possess strong presentation and adaptability skills.

Responsibilities: - Handle incoming and outgoing customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products, services, and policies - Resolve customer issues and complaints in a professional and efficient manner - Maintain customer records and update databases with relevant information - Collaborate with team members to ensure a seamless customer experience - Follow company protocols and guidelines for handling customer interactions - Assist with other administrative tasks as needed

Requirements: - High school diploma or equivalent - 1+ years of experience in customer service or call center support - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Proficiency in MS Office and basic computer applications - Ability to work independently and as part of a team - Must have a stable internet connection and a quiet workspace for remote work

Benefits: - Medical coverage - Company-provided equipment - Dental insurance

Working Environment: Our contact center operates in a flexible and fast-paced environment that requires individuals to adapt quickly to changes. We value teamwork, collaboration, and a strong work ethic.

Deadline to Apply: Please submit your application by July 5, 2024.

Equal Opportunity Statement: MISC Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.