Contact Center Manager - Remote Work

UEM Sunrise Berhad is looking for a part-time Contact Center Manager to join our team in Malacca City, Melaka. This position offers the flexibility of remote work, allowing you to work from the comfort of your own home.

As the Contact Center Manager, your primary responsibility will be to oversee the operations of our contact center, ensuring that we provide excellent customer service to all our clients. You will be responsible for managing a team of contact center agents, setting performance goals, and providing ongoing training and development opportunities.

In addition to managing the day-to-day operations of the contact center, you will also be responsible for analyzing data and generating reports to improve efficiency and customer satisfaction. You will need to have a strong understanding of contact center technology and be able to identify and implement process improvements.

To be successful in this role, you should be energetic and motivated, with excellent research and time management skills. You should also have at least 6 years of experience in a similar role, preferably in the real estate industry.

Benefits of working at UEM Sunrise Berhad include parental leave, company transportation, and visa sponsorship for eligible candidates. Our working environment prioritizes understanding and empathy in all interactions, creating a positive and supportive culture for our team members.

If you are interested in this position, please apply by the deadline of May 8, 2024. Equal opportunity statement: UEM Sunrise Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.