Contact Center Officer - Remote Work

Job Description:

Fraser & Neave Holdings Bhd is seeking a motivated and energetic Contact Center Officer to join our team on a remote part-time basis. As an Associate Level Contact Center Officer, you will be responsible for handling customer inquiries and providing exceptional customer service.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and efficient manner - Identifying and resolving customer issues and complaints - Providing information about products and services - Processing orders, refunds, and exchanges - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure customer satisfaction - Keeping up-to-date with product information and promotions - Meeting established performance goals and metrics

Requirements: - 3 years of experience in a customer service or contact center role - Strong problem-solving skills and the ability to think innovatively - Excellent communication skills, both verbal and written - Proficiency in using customer service software and systems - Ability to work independently and under minimal supervision - High school diploma or equivalent

Personality Traits: - Motivated - Energetic

Soft Skills: - Problem-solving - Innovation

Benefits: - Relocation allowance - Employee discounts - Free food

Working Environment: At Fraser & Neave Holdings Bhd, we prioritize understanding and empathy in all interactions. We strive to create a positive and supportive working environment for all team members.

Equal Opportunity Statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-13

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Contact Center Officer position with Fraser & Neave Holdings Bhd. Join our team and help us deliver outstanding service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.