Contact Center Specialist - Remote Work

Job Description:

Media Prima Berhad is currently seeking a Contact Center Specialist to join our team in a remote work capacity. As a Contact Center Specialist, you will be responsible for providing top-notch customer service and support to our clients through various communication channels. This part-time entry-level position is perfect for individuals who are driven, confident, and looking to gain experience in the media industry.

Responsibilities: 1. Handle incoming customer inquiries and issues via phone, email, and chat in a timely and professional manner. 2. Assist customers with product and service-related questions, billing inquiries, and technical support. 3. Document all customer interactions accurately and thoroughly in the company's CRM system. 4. Proactively identify and escalate priority issues to appropriate team members for resolution. 5. Follow up with customers to ensure their concerns have been addressed satisfactorily. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.

Requirements: 1. Minimum of 1 year of experience in a customer service or contact center role. 2. Strong communication skills, both verbal and written. 3. Excellent time management skills and ability to multitask in a fast-paced environment. 4. Creative problem-solving abilities and a positive attitude when faced with challenges. 5. Ability to work remotely with a stable internet connection and a quiet workspace. 6. Proficiency in using CRM software and other customer service tools. 7. Availability to work flexible hours as needed to accommodate different time zones.

Benefits: 1. Retirement plan options for part-time employees. 2. Life insurance coverage. 3. Free food and beverages during working hours.

Working Environment: At Media Prima Berhad, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Contact Center Specialist, you will have the opportunity to grow and develop your skills while making a positive impact on our customers.

Equal Opportunity Statement: Media Prima Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: July 5, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Contact Center Specialist, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.