Customer Care Officer - Remote Work

Job Description:

As a Customer Care Officer at IOI Corporation Berhad, you will be responsible for providing exceptional customer service to clients in a remote work setting. Your primary duties will include resolving customer inquiries, issues, and complaints in a timely and professional manner. You will also be tasked with maintaining accurate records of customer interactions, processing orders and returns, and ensuring customer satisfaction and retention.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat - Resolve customer issues and complaints in a timely and professional manner - Process customer orders and returns accurately - Keep detailed records of customer interactions and transactions - Ensure customer satisfaction and retention through excellent service - Collaborate with internal teams to address customer needs and improve processes - Stay up-to-date on product knowledge and company policies - Strive to meet and exceed customer care targets and KPIs

Requirements: - 2 years of experience in customer service or a related field - Confident and adaptable personality - Attention to detail and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently in a remote setting - Proficiency in MS Office and CRM software - Bachelor's degree preferred but not required

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products - Paid sick leave and flexible work hours - Opportunities for growth and career development

Working Environment: At IOI Corporation Berhad, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer care while fostering a culture of collaboration and innovation.

Deadline to Apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.