Customer Service Associate - Remote Work

Job Description:

Kenanga Investment Bank Berhad is seeking a part-time Customer Service Associate to join our team in Kuala Lumpur in a remote work position. As an Associate Level role, the ideal candidate will have at least 3 years of experience in customer service and be adaptable and resourceful in handling various customer inquiries and concerns.

Responsibilities: - Provide exceptional customer service via phone, email, and chat - Handle customer inquiries, complaints, and feedback in a professional and timely manner - Help customers navigate our products and services, providing guidance and solutions as needed - Collaborate with internal teams to address customer issues and improve overall customer experience - Maintain accurate records of customer interactions and transactions - Assist with administrative tasks as needed

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities and a customer-focused mindset - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Planning and negotiation skills - Adaptable and resourceful personality traits

Benefits: - Parental leave - Paid overtime - Vision insurance

Working Environment: As a Customer Service Associate at Kenanga Investment Bank Berhad, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work remotely and collaborate with colleagues from around the world.

Equal Opportunity Statement: Kenanga Investment Bank Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: July 5th, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.