Customer Service Representative - Remote Work

Job Description:

AirAsia Group Berhad is seeking a highly motivated and dedicated Customer Service Representative to join our team on a part-time basis. This position will be done remotely, allowing you to work from the comfort of your own home. As an Entry Level Customer Service Representative, you will be responsible for providing excellent customer service to our clients, handling inquiries and resolving any issues that may arise.

Responsibilities: 1. Responding to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Providing accurate information to customers regarding our products and services. 3. Resolving customer complaints and ensuring customer satisfaction. 4. Maintaining detailed records of customer interactions and transactions. 5. Collaborating with other team members to ensure a positive customer experience. 6. Participating in training and professional development opportunities.

Requirements: 1. Strong communication skills and a high level of emotional intelligence. 2. Excellent analytical skills to effectively assess and respond to customer needs. 3. Ability to work independently and efficiently in a remote work environment. 4. Dedication and reliability in meeting job responsibilities and deadlines. 5. No prior experience required - we welcome candidates with a passion for customer service. 6. Must have a reliable internet connection and access to a quiet workspace.

Personality Traits: 1. Dedicated: Commitment to providing exceptional customer service. 2. Reliable: Consistently meet job responsibilities and deadlines.

Soft Skills: 1. Emotional Intelligence: Ability to empathize and connect with customers. 2. Analysis: Strong analytical skills to understand and address customer needs.

Benefits: 1. Dental insurance for eligible employees. 2. Paid overtime opportunities for exceeding performance expectations. 3. Relocation allowance for select positions.

Working Environment: Join a team that embraces technology to drive innovation and efficiency. Our remote work environment allows for flexibility and work-life balance.

Equal Opportunity Statement: AirAsia Group Berhad is an equal opportunity employer and is committed to diversity in the workplace. We welcome all qualified candidates, regardless of race, gender, age, religion, or disability status, to apply for this position.

Deadline to Apply: May 1, 2024

If you are passionate about providing exceptional customer service and are looking for a rewarding remote work opportunity, we invite you to apply for the Customer Service Representative position at AirAsia Group Berhad. Join us in providing top-notch service to our valued customers and contribute to our success in the aviation industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.