Customer Service Specialist - Remote Work

Job Description:

S P Setia Berhad is seeking a talented Customer Service Specialist to join our team in a remote work capacity based in Kuala Lumpur, Malaysia. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Communicate with customers via phone, email, and chat to address their inquiries, complaints, and feedback. 2. Assist customers with product information, order processing, and issue resolution. 3. Provide support for account management, including updating customer information and processing payments. 4. Collaborate with other departments to ensure timely and effective resolution of customer issues. 5. Document customer interactions and maintain accurate records in the CRM system. 6. Conduct customer satisfaction surveys and analyze feedback to improve service quality. 7. Stay up-to-date on company products, services, and policies to provide accurate information to customers.

Requirements: 1. Associate level degree or equivalent experience. 2. Minimum of 4 years of experience in customer service roles. 3. Strong communication skills and the ability to empathize with customers. 4. Resilient and passionate about providing excellent customer service. 5. Proficient in research and decision-making skills. 6. Ability to work independently and prioritize tasks effectively. 7. Familiarity with CRM systems and online communication tools.

Benefits: 1. Medical coverage for employees. 2. Company transportation for remote work staff. 3. Employee discounts on company products and services.

Working Environment: At S P Setia Berhad, we promote equality and fairness for all employees. We strive to create a diverse and inclusive work environment where everyone feels valued and respected.

Equal Opportunity Statement: S P Setia Berhad is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to Apply: May 18, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Service Specialist position at S P Setia Berhad. We look forward to welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.