Customer Success Assistant - Remote Work

Job Description:

PPB Group Berhad is seeking a dedicated and energetic Customer Success Assistant to join our team on a part-time basis. This position will be remote, allowing you the flexibility to work from the comfort of your own home.

Responsibilities: - Provide exceptional customer support through various channels including email, phone, and chat - Build and maintain strong relationships with customers to ensure their satisfaction and retention - Collaborate with the sales and marketing teams to drive customer engagement and growth - Assist in the development and implementation of strategies to improve customer success metrics - Conduct regular customer check-ins to gather feedback and address any issues or concerns - Monitor customer usage data and provide insights to the team for continuous improvement - Assist in the onboarding of new customers and provide training and support as needed - Stay up-to-date on industry trends and best practices to enhance the customer experience

Requirements: - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Proven ability to think strategically and execute plans effectively - Excellent project management skills - Ability to work independently and as part of a team - Proficiency in CRM software and other customer success tools - Bachelor’s degree in Business Administration or a related field is preferred

Personality Traits: Dedicated, Energetic Soft Skills: Strategic Planning, Project Management

Benefits: - Paid overtime - Profit sharing - Relocation allowance

Working Environment: Thrive in an environment that embraces and navigates change seamlessly. This is an opportunity to join a dynamic team that values collaboration and innovation.

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 5, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.