Customer Success Officer - Remote Work

As a Customer Success Officer at Digi.Com Berhad, you will be responsible for ensuring the satisfaction and retention of our valued customers. This is a remote part-time position based in George Town, Penang, with the flexibility to work from home.

Responsibilities: - Establish and maintain strong relationships with customers to understand their needs and preferences - Address customer inquiries and provide solutions in a timely manner - Collaborate with internal teams to ensure the delivery of products and services meets customer expectations - Identify opportunities for upselling or cross-selling to maximize customer value - Monitor customer accounts and identify any potential issues or areas for improvement - Track customer feedback and trends to make data-driven recommendations for enhancing customer experience - Provide training and support to customers on how to use our products effectively

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 3 years of experience in a customer-facing role - Proven track record of achieving customer success objectives - Excellent communication and interpersonal skills - Resilient and dedicated with a customer-focused mindset - Strong problem-solving abilities with a proactive approach to addressing issues - Innovative thinker with strong time management skills

Personality traits: resilient, dedicated Soft skills: innovation, time management

Benefits: - Paid overtime opportunities - Parental leave for new parents - Free food provided during working hours - Promote equality and fairness for all employees

Equal opportunity statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability in our hiring practices.

If you meet the requirements and are passionate about delivering exceptional customer service, apply by the deadline of July 4, 2024. Join our team and be a part of shaping the future of customer success at Digi.Com Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.