Customer Support Assistant - Remote Work

Job Description: Petronas is seeking a part-time Customer Support Assistant to join our remote team in Kuala Lumpur, MY. As an Associate level position, this role requires a minimum of 3 years of experience in customer support. We are looking for a resourceful and energetic individual with excellent problem-solving skills and a strong ability to work well in a team setting.

Responsibilities: - Provide top-notch customer support via phone, email, and live chat - Assist customers with inquiries, issues, and product information - Resolve customer complaints in a professional and efficient manner - Process orders, returns, and exchanges accurately and in a timely fashion - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay updated on product knowledge and industry trends - Handle escalated customer issues with tact and diplomacy - Follow company policies and procedures at all times - Perform other duties as assigned

Requirements: - Minimum of 3 years of experience in customer support - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency with customer support software and Microsoft Office Suite - Comfortable working in a remote environment - Resourceful and able to think on your feet - Energetic and positive attitude towards customer interactions

Benefits: - Paid overtime for any additional hours worked - Life insurance coverage for peace of mind - Travel and spending expenses covered for work-related activities - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: Petronas is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply, regardless of their background or experience.

If you meet the requirements outlined above and are interested in joining our team as a Customer Support Assistant, please submit your application by the deadline of May 8, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.