Customer Support Manager - Remote Work

Job Description:

Telekom Malaysia Berhad is seeking a dynamic and experienced Customer Support Manager to join our team on a part-time basis, working remotely from Johor Bahru, Johor, Malaysia. As a mid-to-senior level position requiring at least 7 years of experience in a customer support role, the ideal candidate will possess strong communication skills and a proven track record of successfully managing customer support operations.

Responsibilities: 1. Develop and implement customer support strategies to ensure customer satisfaction and retention. 2. Manage a team of customer support representatives, providing leadership and guidance to achieve performance targets. 3. Monitor and analyze customer support metrics to identify areas for improvement and implement solutions. 4. Work closely with cross-functional teams, including sales and product development, to address customer issues and improve the overall customer experience. 5. Provide training and development opportunities for customer support team members to enhance their skills and knowledge. 6. Develop and maintain relationships with key customers to ensure their needs are met and issues are addressed promptly. 7. Stay up-to-date on industry trends and best practices in customer support to drive continuous improvement within the organization.

Requirements: 1. Bachelor's degree in business administration or related field. 2. Proven experience in a customer support management role, with a minimum of 7 years of experience. 3. Strong leadership and team management skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Adaptable and motivated personality traits. 7. Soft skills in adaptability and project management. 8. Proficiency in MS Office and customer support software.

Benefits: 1. Profit sharing opportunities. 2. Training and professional development programs. 3. Relocation allowance for eligible candidates. 4. Work-life balance and employee well-being initiatives.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or religion.

Deadline to apply: May 4, 2024.

If you meet the requirements and are passionate about delivering exceptional customer support, we invite you to submit your application for consideration. Join us in shaping the future of customer support at Telekom Malaysia Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.