Customer Support Manager - Remote Work

Job Description:

Kenanga Investment Bank Berhad is seeking a highly motivated and experienced Customer Support Manager to join our team on a part-time remote basis. As a Customer Support Manager, you will be responsible for managing a team of customer support representatives, ensuring high levels of customer satisfaction, and effectively resolving customer inquiries and issues.

Responsibilities:

- Manage and lead a team of customer support representatives to provide excellent customer service - Develop and implement customer support policies and procedures - Monitor team performance and provide coaching and feedback to drive continuous improvement - Handle escalated customer inquiries and issues in a timely and professional manner - Identify trends and areas for improvement in customer support processes and recommend solutions - Collaborate with other departments to ensure a seamless customer experience - Track and analyze customer support metrics to measure performance and identify opportunities for improvement - Participate in the hiring and training of new customer support team members

Requirements:

- Bachelor's degree in a related field - Minimum of 6 years of experience in customer support or a related field - Proven experience in people management and project management - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and as part of a team - Driven and resilient personality traits - Proficiency in Microsoft Office and customer support software

Benefits:

- Travel & spending expenses - Free accommodation - Disability insurance

Working Environment:

Join Kenanga Investment Bank Berhad and be a part of a company that pioneers change and sets industry benchmarks. Our remote work opportunities offer flexibility and the chance to make a real impact in the financial industry.

Deadline to Apply:

June 10, 2024

Equal Opportunity Statement:

Kenanga Investment Bank Berhad is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.