Customer Support Specialist - Remote Work

Job Description:

Top Glove Corporation Berhad is seeking a passionate and dedicated Customer Support Specialist to join our team on a part-time remote basis. As an Associate Level Customer Support Specialist, you will be responsible for providing top-notch customer service to our clients, resolving any issues they may have, and ensuring they have a positive experience with our products and services.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues to ensure customer satisfaction - Providing product and service information to customers - Documenting customer interactions and transactions in the company database - Collaborating with other team members to improve processes and customer experience - Meeting and exceeding customer service metrics and KPIs

Requirements: - Minimum of 3 years of customer support experience - Strong people management skills - Ability to think strategically and contribute to planning initiatives - Excellent communication and problem-solving skills - Proficiency in using customer service software and tools - Ability to work independently and as part of a remote team - Passion for providing exceptional customer service

Benefits: - Disability insurance - Training & professional development opportunities - Paid sick leave

Working Environment: At Top Glove Corporation Berhad, we believe in harnessing technology to drive innovation and efficiency. As a remote Customer Support Specialist, you will have the opportunity to work in a dynamic and tech-savvy environment.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Top Glove Corporation Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.