Customer Support Specialist - Remote Work

Job Description:

Boustead Holdings Berhad is currently seeking a remote Customer Support Specialist to join our team in Malacca City, Melaka, MY. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to clients, resolving inquiries and issues in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Identify and assess customers' needs to achieve satisfaction and build positive relationships. 3. Resolve customer complaints and issues with innovative and effective solutions. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to ensure customer satisfaction. 6. Stay up-to-date with product knowledge and company policies. 7. Provide feedback to improve customer experience and internal processes.

Requirements: 1. 1 year of customer service experience. 2. Adaptable and motivated personality traits. 3. Strong negotiation and innovation skills. 4. Excellent communication and problem-solving skills. 5. Ability to work independently and remotely. 6. Proficient in using customer support software and tools. 7. High school diploma or equivalent.

Benefits: - Profit sharing - Vision insurance - Joining bonus - Ongoing learning and development opportunities for personal and professional growth.

Equal Opportunity Statement: Boustead Holdings Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, disability, or any other protected status. We strive to create a work environment that is free of discrimination and harassment.

Deadline to apply: 2024-07-03

If you meet the requirements and are interested in joining our team as a Customer Support Specialist, please submit your application before the deadline. We look forward to reviewing your application and potentially welcoming you to our team at Boustead Holdings Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.