Live Chat Officer - Remote Work

Job Description:

Fraser & Neave Holdings Bhd is seeking a motivated and dynamic individual to join our team as a Live Chat Officer for remote work in Malacca City, Melaka, MY. This is a part-time position with entry-level seniority and requires at least 1 year of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide excellent customer service through live chat communication. 2. Resolve customer complaints and issues efficiently and professionally. 3. Understand and promote company products and services. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Maintain accurate records of customer interactions and transactions. 6. Meet and exceed customer satisfaction goals.

Requirements: 1. Confident and resourceful personality traits. 2. Strong leadership skills and ability to persuade and influence others. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in typing and using live chat software. 6. High school diploma or equivalent. 7. Must have a quiet and distraction-free workspace for remote work.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid sick leave. 3. Employee discounts on company products and services. 4. Recognize and reward employees based on performance and merit.

Equal Opportunity Statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We value diversity and inclusion in our workforce.

Deadline to apply: May 29, 2024

If you meet the requirements and are interested in this exciting opportunity, please apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.