Live Chat Officer - Remote Work

Job Description:

Maxis Berhad is seeking a talented and motivated Live Chat Officer to join our dynamic team. This position is ideal for individuals who are reliable, driven, and thrive in a fast-paced, remote work environment. As a Live Chat Officer, you will be responsible for providing excellent customer service through online chat support.

Responsibilities: - Respond promptly and effectively to customer inquiries via live chat - Provide accurate information about products and services - Resolve customer complaints in a professional manner - Collaborate with team members to ensure a seamless customer experience - Follow up with customers to ensure satisfaction and build long-term relationships

Requirements: - Minimum of 2 years of experience in a customer service role - Excellent communication skills both written and verbal - Strong project management and planning skills - Ability to multitask and prioritize in a fast-paced environment - Proficient in using online chat platforms and other communication tools

Benefits: - Paid Time Off (PTO) - Life insurance - Disability insurance

Working Environment: At Maxis Berhad, we thrive in an energetic and rapidly evolving work setting. Our team members are dedicated to providing exceptional service and creating a positive impact on our customers.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.