Live Chat Specialist - Remote Work

Boustead Holdings Berhad is seeking a confident and dedicated Live Chat Specialist to join our team on a part-time remote basis. As an Associate Level employee, you should have a minimum of 3 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and provide support via live chat in a timely and professional manner - Assist customers with troubleshooting technical issues and product inquiries - Use strategic planning to identify and address customer needs effectively - Communicate with other team members to ensure a seamless customer experience - Collaborate with other departments to share customer feedback and improve overall processes - Maintain accurate records of all customer interactions and follow up as needed

Requirements: - Proven experience in a customer service or sales role - Excellent communication skills, both written and verbal - Strong strategic planning abilities - Ability to work independently and efficiently in a remote setting - Proficiency in using live chat software and CRM systems - High school diploma or equivalent required, Bachelor's degree preferred

Personality traits: - Confidence in your abilities to handle customer inquiries effectively - Dedication to providing top-notch customer service at all times

Soft skills: - Strong communication skills to effectively interact with customers and team members - Strategic planning abilities to identify and address customer needs proactively

Benefits: - Free accommodation for remote workers - Parental leave for eligible employees - Employee discounts on company products and services

Working environment: At Boustead Holdings Berhad, we believe in giving back to the community through our corporate social responsibility initiatives. As a Live Chat Specialist, you will have the opportunity to contribute to these efforts and make a positive impact.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Boustead Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other category protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.