Remote Account Support Manager

Job Description:

Celcom Axiata Berhad is seeking a Remote Account Support Manager to join our team in Johor Bahru, Johor, MY. This part-time position is ideal for a candidate with 7 years of experience in account management and customer support. As a Mid-to-Senior Level Remote Account Support Manager, you will be responsible for managing client accounts remotely and providing exceptional customer service to our clients.

Responsibilities: - Develop and maintain strong relationships with clients through remote communication channels such as phone calls, emails, and video conferences - Act as the main point of contact for clients, addressing their inquiries and issues in a timely and professional manner - Identify opportunities to upsell products and services to existing clients and work towards achieving sales targets - Collaborate with the sales team to ensure client satisfaction and retention - Monitor client accounts and provide regular updates on account status and performance - Analyze client feedback and suggest improvements to enhance customer experience - Stay up-to-date on industry trends and provide clients with valuable insights and recommendations - Maintain accurate records of client interactions and transactions in the company's CRM system

Requirements: - 7 years of experience in account management and customer support - Energetic and adaptable personality traits - Strong problem-solving skills and emotional intelligence - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proven track record of meeting and exceeding sales targets - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field

Benefits: - Disability insurance - Visa sponsorship - Employee discounts

Working Environment: At Celcom Axiata Berhad, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Remote Account Support Manager, you will have the opportunity to make a positive impact on our clients' experience and help shape the future of our company.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.