Remote Account Support Manager

Job Description:

Astro Malaysia Holdings Berhad is seeking a part-time Remote Account Support Manager to join our team in George Town, Penang. As an Associate Level position, the Remote Account Support Manager will be responsible for managing customer accounts remotely and providing top-notch support to ensure client satisfaction.

Responsibilities: 1. Manage and maintain customer accounts remotely, ensuring all client needs are met. 2. Provide exceptional customer support and address any inquiries or concerns promptly. 3. Collaborate with internal teams to resolve customer issues and improve account management processes. 4. Analyze customer data and provide insights to drive account growth and retention. 5. Develop and maintain relationships with key accounts to increase customer loyalty. 6. Stay up-to-date on industry trends and best practices to enhance customer experience. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in account management or customer support. 3. Energetic and resourceful personality traits. 4. Strong adaptability and planning skills. 5. Excellent communication and interpersonal skills. 6. Proficiency in Microsoft Office and CRM software. 7. Ability to work independently and remotely. 8. Strong problem-solving abilities.

Benefits: 1. Remote work flexibility. 2. Company transportation. 3. Retirement plan.

Working Environment: At Astro Malaysia Holdings Berhad, we uphold the highest standards of ethical conduct and integrity. We are committed to creating a positive and inclusive work environment where all employees feel valued and respected.

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to promoting diversity and inclusion in our workplace. Join us in shaping the future of media and entertainment! Apply by June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.