Account Support Representative - Work from home

Job Description:

As an Account Support Representative at SIRIM Berhad, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your home in Malacca City, Melaka. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Manage a portfolio of accounts, ensuring timely and accurate communication with clients. 2. Provide support to clients with inquiries, issues, and requests via phone, email, or chat. 3. Conduct analysis to identify trends and opportunities for improvement in customer service. 4. Collaborate with internal teams to coordinate account activities and ensure client satisfaction. 5. Utilize creativity to develop solutions that meet the unique needs of each client. 6. Maintain accurate records of client interactions and follow-up actions.

Requirements: 1. Independent and resourceful personality traits to thrive in a remote work environment. 2. Strong analytical skills to assess customer needs and provide effective solutions. 3. Creativity to think outside the box and develop innovative strategies. 4. Excellent communication skills, both written and verbal. 5. Ability to prioritize and manage multiple tasks efficiently. 6. Proficiency in Microsoft Office suite and CRM software.

Benefits: 1. Retirement plan to help you secure your financial future. 2. Gym membership to promote a healthy lifestyle while working from home. 3. Paid sick leave to support your well-being during times of illness.

Working Environment: At SIRIM Berhad, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering an environment where every team member can thrive and contribute to our collective success.

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.

Deadline to Apply: 2024-04-17

Join our team as an Account Support Representative and make a positive impact on our clients' experience with SIRIM Berhad. Apply today and be a part of a dynamic and supportive work environment from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.