Account Support Specialist

Job Description:

Maxis Berhad, a leading telecommunications company in Malaysia, is seeking a dedicated and confident Account Support Specialist to join our team in our George Town, Penang office. This part-time position requires an Associate Level candidate with at least 3 years of experience in customer service or account management.

Responsibilities: - Provide exceptional support to key accounts, ensuring their needs are met and issues are resolved in a timely manner - Manage and update customer account information and profiles accurately - Collaborate with internal teams to ensure seamless communication and delivery of services to clients - Assist in the creation and implementation of account strategies to drive customer satisfaction and retention - Proactively identify upsell and cross-sell opportunities to increase revenue from existing accounts - Conduct regular account reviews to identify areas for improvement and address any concerns - Maintain a high level of professionalism and customer service at all times

Requirements: - Bachelor's degree in Business Administration or related field preferred - Proven experience in account management or customer support - Strong interpersonal and communication skills - Ability to work effectively in a team environment - Excellent organizational and time management skills - Persuasive and able to influence others positively - Proficient in Microsoft Office Suite and CRM software

Personality Traits: - Dedicated: The Account Support Specialist must be committed to providing excellent support to our key accounts. - Confident: The candidate should have the confidence to engage with clients and stakeholders effectively.

Soft Skills: - Teamwork: Collaboration with internal teams is essential in this role. - Persuasion: The ability to influence others and drive positive outcomes is key.

Benefits: - Free food provided during working hours - Travel opportunities for training and meetings - Free accommodation for business trips

Working Environment: Our company is committed to environmental responsibility and sustainable practices, so you will be working in an eco-friendly office environment.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and encourages applications from all qualified candidates regardless of race, gender, age, religion, nationality, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.