Remote Call Center Assistant

Job Description:

Telekom Malaysia Berhad is seeking a Remote Call Center Assistant to join our team in Malacca City, Melaka, MY. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Handle incoming calls from customers and provide exceptional customer service. 2. Assist customers with inquiries, account information, and issue resolution. 3. Utilize company systems and databases to accurately log customer interactions and update information. 4. Follow communication scripts and guidelines to ensure consistency and quality of service. 5. Collaborate with team members and supervisors to address customer concerns and escalate issues as needed. 6. Maintain a positive and professional attitude while interacting with customers. 7. Meet and exceed performance targets and goals set by the company. 8. Continuously improve product knowledge and customer service skills through training and development opportunities. 9. Work autonomously and efficiently in a remote work environment. 10. Uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues.

Requirements: 1. Energetic and passionate attitude towards providing excellent customer service. 2. Strong planning skills to prioritize tasks and manage time effectively. 3. High emotional intelligence to understand and empathize with customer needs. 4. Excellent verbal and written communication skills in English and Bahasa Malaysia. 5. Proficiency in using and navigating computer systems and software. 6. Ability to work independently and in a team-oriented environment. 7. Must have a suitable home office with a quiet and professional workspace. 8. Access to stable internet connection and necessary equipment for remote work. Benefits: 1. Life insurance coverage. 2. Medical coverage for employees and their families. 3. Company-provided transportation for select routes.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to Apply: May 8, 2024

Join our team at Telekom Malaysia Berhad and be a part of a dynamic and customer-focused organization dedicated to providing the best telecommunications services in Malaysia. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.