Call Center Assistant

Job Description:

We are looking for a hardworking and dedicated Call Center Assistant to join our team at Petronas in Kuala Lumpur. As an Entry Level position, no prior experience is required, however, one year of experience in a customer service role is preferred.

Responsibilities: - Answer incoming calls and assist customers with inquiries or issues related to our products and services - Make outgoing calls to follow up on customer feedback or provide updates on their inquiries - Process orders, returns, and refunds accurately and efficiently - Maintain a high level of customer service and professionalism at all times - Update customer information in the database to ensure accuracy - Collaborate with team members to improve processes and customer satisfaction - Handle complaints or escalations in a calm and empathetic manner - Meet set KPIs and targets to contribute to the overall success of the call center

Requirements: - Excellent communication skills, both verbal and written - Ability to work in a fast-paced environment and handle high call volumes - Strong persuasion skills to effectively upsell products or services - Leadership qualities to motivate team members and drive performance - Proficiency in MS Office and CRM software - High school diploma or equivalent - Fluent in English and Bahasa Malaysia

Benefits: - Employee discounts on Petronas products - Joining Bonus - Paid sick leave

Working Environment: At Petronas, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where every employee feels valued and respected. Join us in our mission to make a difference in the world of customer service.

Equal Opportunity Statement: Petronas is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: May 6, 2024

If you believe you have what it takes to excel in this role and contribute to our team, we encourage you to apply today. Join us at Petronas and be a part of something great.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.